This salon has the potential to be really great, but I was kept waiting for an hour for my appointment as they were running late. However, they did give me the option to come back and they were quite apologetic. The first beautician was new, so in the end an experienced beautician took over, who was really great. In the end I was happy, and I will probably return, but it was slightly frustrating. I think they are having a few teething problems.