This was my first visit to The Retreat, which had been on the recommendation of a friend. I was made very welcome and received a first-rate haircut. I would definitely recommend.
Polite staff, I would have liked it if they would have spoken to me about the conditioning treatment and what ingredients/effect it would have just to make me a bit more comfortable. Same complaint when my hair was being blow dried/styles, would have wanted a little more communication and a lighter touch! My hair was pulled a fair amount with no apology. At one point when drying, my hair was smoking too which was a bit worrying.