Ellie who did my hair was fantastic and I was really pleased with the results. She also did my waxing which was again fantastic (although expensive compared to other places). My only criticism is that the lighting in the beauty room was so poor that despite Ellie taking real care over making sure there were no missed areas I do have a number of missed patches. The beauty room is also very small which makes a full leg wax a little difficult as the therapist is unable to move around the bed (as pushed against a wall)