Great waxing experience. Really pleasant and comfortable wax: I had the bikini line and the therapist paid close attention to make sure it was done right. I also had a file and polish which I thought was a bit expensive for what it was, I actually thought for the cost it was a pedicure but wasn't.
Surprisingly poor customer service, the therapist was not welcoming or friendly at all, everything I asked for was too much effort and impossible for her to do (asked for reversed french or french tip with a bring colour). Materials used seemed old/out of date, so she was struggling to apply the gel polish. Cuticle work not great either. Overall, very disappointing experience....
My appointment was booked and paid for via Treatwell. I took the day off work and was told that the salon did not have my booking when I arrived. I have not been able to rebook my appointment. Please can I get a refund?