Starting with positives: I was talked through every aspect of the facial, the room was warm and comfortable, I didn’t feel rushed and immediately afterwards I was pleased with how my skin looked. However, I was left alone in the room during the light therapy, the shoulder massage was at times painful and the facialist made several comments about trying not to overeat and avoiding sugar. I didn’t share any concerns around overeating or sugar content so this was bizarre and made me uncomfortable.