The facial treatment experience was good, however a few feedback points for future therapist training.
I had an add-on to the booking and should have had 30 mins of treatment + 10 mins of the add on head massage. When the therapist saw the booking for head massage, she looked confused and muttered "head massage..? okay". The Spa should brief their staff on what's being offered. The whole treatment + add on was only 30 mins, which is not what's displayed on the Treatwell booking.
Isla is a good therapist but I just didn’t love this treatment; it was cold and uncomfortable. The hydrating body wrap is waaay better; it included a foot massage and steam which was so wholesome and cosy.