Juliet is very welcoming and friendly. The room was lovely and cosy and the blanket and towels were warm. I was really pleased with the treatment. The back cleans and massage very relaxing and good to happen first. Then she did all sorts of things to my face! Cleanse, massage, masks, little muscle thingy and light treatment, extraction and neck massage. I left so relaxed it was untrue! Everyone who saw me said they could see the difference and my skin looked so great. This was partially a birthday gift but I've gone ahead and booked another one for the end of May before big trip. Really worth it!