The Spa at Scotlands Spa Hotel Reviews
40 Bonnethill Road, Pitlochry, Perthshire, PH16 5BT
Check availability and book onlineReviews are written by customers after their visit.
25 reviews
Hotel is very tired and in desperate need of refurbishment. Spa treatment was good but the facilities are pretty poor in comparison to other 'spa' hotels. Offer promises fresh fruit and water in the room - nothing there !
Facilities a little dated but that's the only thing we could complain about! thought it was a great deal and there was lunch included! Which was lovely! Thanks again to the staff at the hotel.
The spa treatments were good and we had no complaints about them or the staff in anyway. The hotel is in a major need of a refurb and smells due to the old carpets. It felt like going in to an old folks home the smell. Hotel owner should invest some of their profits into doing the place/rooms up. All staff were very pleasant and no complaints there. As for Wahanda/last minute.... Taking bookings when hotel already fully booked on more than one occasion, not good!
I was there with my daughter for her 18th birthday and both of us enjoyed our stay, the only complaint I would say is that the set menu was difficult for me as I am wheat free so many of the courses I was unable to have, even the light lunch menu it was more or less with bread apart from a portion of chips which the chef had to do especially for me as they would normally have flour on them !!! all in all the staff were superb.
This offer was not great value. Upon arriving at the hotel, out room was not ready, this despite conversations with someone regarding the unavailability of the spa, which we had specifically booked, but not to worry, someone called us to sort that out and managed to book us in over the course of 2 days. The conversation centred around arriving a little earlier on the Thursday to check in a little earlier and enjoy our first spa treatment. So listen, the spa is "good". It's very small, and the girls are knowledgable and very friendly. Good conversation and made me feel at ease. I enjoyed the treatments, but I didn't feelni was in a Spa as such. As far as the building goes, the decor and quality of the area is fantastic. This is a very old building, and the 2 or 3 spa rooms are the best part of the whole building.
Let's get on to the hotel stay. Never in my life have I been so disappointed in what I've been sold. Yes, this is an old building, but I would expect the internal design of the building to reflect the fact that this is a SPA.... It has the feel of a very old house about it, with more bars closed than open, and a very dirty appearance. Dark browns, old carpets and ancient wallpaper and curtains. If this place was operating as a homage to days gone by, then sell it that way... Market it properly. Don't market it as a Spa hotel. I don't feel comfortable at all in this environment, and neither did my wife.
I am also sad to report that , again despite having a conversation with a staff member before we arrived and informing said staff member that my wife and I were just married and looking forward to this break, we were booked for a TWIN ROOM!!!!! After a nervous few moments from the girl at reception, we were given a Double room. Great, but didn't it stink??? As soon as we opened the door, the stale aroma hit us in the face. Even worse when we opened the bathroom door. You would have thought they had cooked the breakfasts in that very room. It stank.... And the reason??? The vent from the kitchen only runs up the wall directly outside the window. Thanks for the warning, but also, no attempt within the room to neutralise the odour. No plug ins, air fresheners or any other device to help with this. Not to worry, only 2 nights to endure. And it was a deal, right???
No, it wasn't. Not really, when you consider that the cost of a double room per night is advertised at £125 per night, and that each of the spa treatments we were offered, when you divide the price of the full treatment by the offer treatment time, works out to be exactly the same as you'd expect to pay at full price. No deal!!!
Next time, I'm booking a travelodge, you know what you're getting, it's clean, and you get what you pay for. We'll have our spa treatments in a Bannatynes or somewhere of that ilk. We'll save money and still have a good time. I must admit, £370, not including the bill we had to pay on the way out the door was really rotten value for this trip. We have a highly established spa on our doorstep at home which would have cost us £50 less, including a 2 night stay which would have been a much better option in hindsight. Never again.
Final nail in the coffin, upon check out (and this might tell you all you need to know). Upon settling our relatively small bill, of the 2 people at reception, not a single one asked the fairly simple and standard question that you'd expect upon check out at every hotel.... "Did you enjoy your stay?" - They obviously knew what the answer would be.
Well done Wahanda, you took our cash in advance. Crerar, you can guess who we are and I really hope you get in touch to put things right.
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