initially making the booking was difficult, the staff member said I they would call me back to make the booking. A week later, without a phone call, the next staff member who answered was rude and sighed when I was asking trying to book a date.
Other than the initial service on the phone the staff on the day were lovely. They were polite and went out their way to accommodate.
The spa facilities were good, however the gym needs major improvements.
The treatments were amazing.
The food was excellet.