The Treatment Room MCR Reviews
Milton Hall, 3rd Floor , 244 Deansgate, Manchester, M3 4BQ
Check availability and book onlineReviews are written by customers after their visit.
283 reviews
The Spa was really excellent, the staff in the Spa were lovely. The treatment I had, a back and neck and scalp massage was amazing. The facial was really good, my skin felt fabulous afterwards.
The hotel could do with some signage to state where the Spa is (-1 floor) as I was waiting ages at reception. The receptionist made no attempt to acknowledge my arrival and very long wait. Otherwise a really good experience.
My experience here was okay but I don’t think I’d visit again. I booked a massage and got a great deal and got in touch to check if it was okay for me to visit as I’m pregnant. I received an email back saying they couldn’t do a full body massage as they didn’t have a therapist available who could do pregnancy massage but they could offer a head, shoulder, leg and arm massage - I was really happy with this and appreciated them accommodating me!
When I arrived I filled out a health questionnaire and indicated I was pregnant, the lovely staff member in reception had a look through this and discussed whether I wanted a gentle or firm massage. There was some confusion when the receptionist thought I was there for a couples massage with another woman who was waiting in reception at the same time as me - we were shown to one room but we explained that we didn’t know each other and I was quickly shown to another waiting room so they could prepare a separate room for me. Whilst in the second waiting room a couple came in and were clearly surprised to find me in their room, sat next to their glasses of Prosecco, it was a bit awkward as they wanted me to leave so the lady could reapply her make up and I was quickly moved again to the now available room where I was having my massage.
When I got into the room my therapist didn’t know I was pregnant and hadn’t been told about the email correspondence, didn’t seem to have seen the questionnaire and didn’t seem sure of what to do. She said she would try her best to work around what was comfortable for me. I had to explain what had been offered in the email I had received.
The therapist was lovely and ensured I was comfortable, eventually providing extra towels to prop up my legs and help me find a good position, some parts of the massage (especially the feet and hands) were great too. I just didn’t feel relaxed or confident after all the confusion and miscommunication and I didn’t experience any benefit afterwards, I was still quite uncomfortable and stiff.
The spa itself is immaculate, the rooms a good temperature and it was generally a nice atmosphere.
On leaving I was charged an extra £5 surcharge because it was a Friday! I paid as I assumed I had missed something during the booking process but I haven’t been able to find any information about an extra surcharge anywhere and I had already paid through the Treatwell app when booking. I’m a little frustrated I paid the extra now but at the time I just wanted to get out of there.
The lack of clear communication made me feel on edge so despite the nice location and friendly staff I wouldn’t want to visit again. One of the best parts of a massage for me is being able to switch off and relax and I didn’t feel like I could here. A confident therapist makes all the difference and mine was lovely and clearly skilled but also seemed flustered by having me on her table.
Best massage ever !! Janine is amazing !! I’ve booked again and will be asking for her !! Best night sleep in ages and have recommended Janine to my friend 👍🏽
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