The Treatment Studio - Swanley Reviews
The Vape Studio , 42 High Street, Swanley, Kent, BR8 8BQ
Check availability and book onlineReviews are written by customers after their visit.
971 reviews
Nice welcome friendly very clean and great survice not being pickie a little cold in the room overall lovely
Massage was very nice and relaxing, customer service was really bad. First of all it took me 5 days to book my appointment. Groupon advised to call, so i did. Nobody answered around 10 phone calls made at different days and times. The voice mail advised to leave the message but as I'm a busy person i preferred to speak to someone. I finally left a massage and also, contacted them via contact form on their website. As i expected they called me back when i couldn't answer advising to call them back. So i called back and again no answer so they called me back, I couldn't speak and so on...
When they finally reached me, after 4th attempt, and i expressed how inefficient the booking process was, the lady, quite bluntly said they NEVER answer phones as they are busy and i am expected to leave the message or email them. Groupon voucher did not mention any email. Her tone of voice was as if i was interrupting her day with my complaint.
When i arrived for the appointment ive seen two ladies, non of them busy with appointments. The lady i had massage with was very polite and provided very good massage, however after the treatment i was not offered any information about their services, any information about special offers and i actually felt i wasn't really welcomed there. So i don't think I'll be coming back...
Great price. great massage. Good energy and good vibes. definitely will go back for another massage
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