The Urban Hotel Grantham Reviews
Swingbridge Road, Grantham, NG31 7XT
Check availability and book onlineReviews are written by customers after their visit.
133 reviews
Slightly bizarre stay. Went for the 3 course dinner, spa and afternoon tea package.
A large proportion of main courses were at a £5 supplement. No atmosphere in the restaurant. Was taking ages for starter to arrive, people who arrived after us got theirs first. After a waiter noticed we then saw him frantically looking in the bin for our order but didn't come over to explain until we forced eye contact. Still no explanation, just a sorry. Eventually turned up after an hour. Food was good though.
Basic spa. No real reception area, just a seat at the top of a staircase. Treatment started late but finished early. The massage was good though, but when the therapist asked me how it was and I said 'fabulous' she asked me to repeat after which she said "Oh I thought you said something else {PAUSE} I thought you said FFS {but not abbreviated!}" I'm not one to take offence at this but thought it odd!
Later, when hanging around in the lounge, people were arriving for a Christening. A member of staff asked if he could carry a box one of the guests was carrying, she declined. He then asked if she was here for the Christening. She said something along the lines of 'yes, that's why I've got a cake {in the box}'. He responded with 'well, you might have had a tiff with your husband and got his head in the box!' I couldn't help but laugh, and he turned and said to me 'I bet you're wondering why I'm still in a job?!'. Erm, yep!
We really enjoyed our stay, the staff were very attentive.
The treatments rooms were very relaxing and the treatments we had were relaxing.
The only down side was when we went to use the pool there was a parent and baby class in there. It was very noisy and we were unable to use the pool for two hours.
We had the afternoon tea, three course evening meal and full breakfast which were all very nice.
We would defiantly stay again.
Had a great stay for New Years eve, Spa treatments were good as was the food for tea, dinner and breakfast. The Hotel is a little tired in places and the service wasn't the fastest but it was busy so I understood why. The water wasn't very hot in our room but they knocked quite a bit off the bill so I was very happy with that. Thanks very much kind regards Paul.
We really enjoyed it but we had to wait over 20 minutes for staff to attend the desk then to be told we weren't on the system but finally got it all sorted and enjoyed our stay
Treatments were very good and the staff are great. Some of the pool area needs a little refreshing and more loungers needed. Enjoyed it and afternoon tea with prosecco is a nice touch
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