I had the HD brows by Colleen and could not be more chuffed with everything. I've been here before but this was my first appointment with Colleen and she was fab, she talked me through everything she was doing and showed me how to fill in my brows properly too. I'll definitely be back!
Everything about my experience at the salon was absolutely amazing, they were more than accommodating and the staff were lovely, chatty and professional. However my experience with Treatwell was less so. My confirmation email went straight into my spam (there should be some kind of warning so that the customer knows to check their spam folder) so I never received the email saying that Treatwell would have to reschedule my appointment, I only found out when I called the salon on the day to confirm my appointment. They had no record of my appointment (because Treatwell had allowed me to book in a slot that was not available) and I had to reschedule at very short notice to the next morning (thank you Wax Bar staff for being so helpful with this!) When I then complained to Treatwell, the person who replied to my email did nothing but pass the buck on to the salon itself, which I did not consider fair or professional considering it was totally Treatwell's fault, not Wax Bar, as they had never received a booking from Treatwell. Overall very disappointed and will not be using this service again, I had used it to compare reviews, but I'm sure I can find another website that can do the same thing without messing up my booking.