In one word 'amazing'....I have had numerous massages over the years and I suffer terribly with my upper back, however the treatments iv had over the years have ranged from ok to really bad..... However Sam, a wonderful & exceptional individual, understood my needs immediately, almost as though she got into my mind. my treatment/massage was the best I have ever had. I felt de tangled, relaxed & invigorated..highly highly recommended!! I have been back & planning another visit:))))