Therapy at Visage Reviews

37 Haven Green, Ealing , London, W5 2NX

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Reviews are written by customers after their visit.

4.7
834 reviews

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Written by our customers, so you know what to expect at each and every venue.
I am conflicted about how I feel about this place. For some reason, I just felt good there and the staff were really nice. However, I had to wait 25 minutes for my waxing and had it not been a rare day where I had some extra time, this would have really annoyed me. I was told it would be a 10 minute wait when I arrived. To their credit, they did offer me drinks twice and the coffee was lovely. I was also asked repeatedly if I wanted a hollywood or a Brazilian (on the phone for confirmation and again in the salon). I didn't really understand why - I booked a Brazilian why would I suddenly change my mind? Only when I got into the room did the girl explain that a Brazilian in their studio is essentially just a bikini wax with a strip left (i.e. no lips or bum done). Well this is the first place I've heard that! I opted for the Hollywood with a strip left (so what I think is commonly known as a Brazilian...) and then had to pay an extra £8. The waxing itself hurt a lot! More than I remember waxing hurting (granted it'd been a while but still!) and I'm not convinced it was the Lycan wax. When I mentioned this to the girl she said yeah yeah but I didn't see 2 options of wax there. Considering it's supposed to be more gentle, I really don't think it was! I will say though that the girl was very good at keeping conversation going throughout and was very nice so that made it a more bearable experience but it certainly wasn't pleasant at all. I'm not sure if I'll go back here - it's very convenient for me and the prices are comparable but I didn't enjoy paying extra or the wait.
Excellent service, and lovely professional staff. I was really pleased with my hair treatment. I'll definitely be going back. Thanks very much!
The girl was really nice and professional,I had a cream wax and I found it less painful. I'll probably come back again.
This was my second experience having a Hollywood Wax, and I have to say I was very happy, compared to the first time I had it. The lady was professional, quick and made me feel very comfortable. Thank you and I will definitely will return.
I keep returning to this salon. They are friendly and helpful. Good location, and the treatment is always good, very thorough. I recommend this salon.