from the outside the salon looks bright and inviting. there's a coffee bar and soft drinks inside and the welcome is really warm! i saw Emma for my sugaring and to be honest I could not ask for anything more. She was really friendly and made me super relaxed, and we chatted so much I hardly even noticed the pain! She's super intelligent and personable with loads to talk about. the sugaring itself was quick and far less painful than a regular strip wax. Emma talked me through the benefits of sugaring over wax, including environmental, and I am definitely a convert. I am smoother than I've ever been after any wax appointment. Emma was really thorough. I'll certainly be back!