I never have complains about the sugaring, Emma is a wonderful and experienced therapist.
I do, however, have a complaint about the manicure i received, it was pretty bad. My previous shellac hadn’t been removed properly, so i can still see the colour peeping through the new shellac, the nail hasn’t been smoothed and gel lac hasn’t been applied carefully, so my nail (despite being healthy) looks crooked (you know, when looking at light reflecting on the nail, it’s all wavy and bumpy).
Anyway... massive yes for sugaring, and never again for manicure.