This was my first time visiting, during a trip to London. Staff were very friendly, although there was no communication during the treatment, no explanation of the stages or what was happening, which would be appreciated, especially when you have your eyes shut most of the time. Eyelash tint was fine, a really good job, just with some stinging during removing the dye at the end. However, the eyebrow tint was much too dark for my skin tone and hair. I had explained before the treatment that I no longer tinted my brows myself because the result was too severe and didn't look right, so I asked for that to be taken into account. I like my brows tinted to counteract the bleaching of the sun at this time of year, but just to the level that it's not too noticeable, just to look like I have put some pencil through them for definition (without actually having to!). On getting home, someone immediately asked me 'have you done something with your brows, they really look darker?' and agreed it looks a bit too harsh. Hopefully will fade soon!