Um. Dousing your head with bleach - a little on top and a few swipes on the fringe and calling it balayage - was the most wasted £103. Yep, I paid extra for a "director". After complaining that my hair looked like I soaked the mid to end in a bucket of bleach - I was told that was the way it supposed to look. No offer to fix it (which I had to do elsewhere for another £95) or concern.