Went in for my usual mani pedi pre booked appointment. 1 hour and 40minutes later and after a lot of waiting around they had only done my toes. Full to the brim with bookings plus taking walk-in's they clearly didn't have enough staff to deal with everyone and should have been turning the walk-in's away. I couldn't wait any longer to have my manicure done and had to leave. A shame as usually they're great here and I walk out with both treatments complete after just over an hour even after they've been done separately. I was not the only disgruntled customer on this occasion. The team were apologetic but sadly weren't doing much to rectify the situation. I would still go back but am now wary of the timings.