This is definitely a functional rather than pamper place. There is a high turnover of clients so if you come during the busy time (lunch and after work) expect to wait even if you have booked. The manicure itself was ok but rushed and in no way did I feel valued as a client. Having said that the price is cheap for central London (cash only - no cards) so I guess you get what you pay for. You do need to stand up for yourself when it comes to being seen though. Those who shouted loudest got seen first and those who didn't complain were still waiting an hour later.
Been to this venue a couple of times now and have always had a good experience. They have a great variety of colours for the two week manicure so there is a good choice and my nails were completed in good time to a great standard.
The pedicure was fantastic but the service was shocking. I arrived 5 minutes early and spent 10 minutes stood by their counter waiting to be served.
After going up to the staff (who were busy painting nails) I was told to have a seat and it would be 5 minutes. To kill time, I made the error of going down stairs to use the toilet.
When I came back two women (who I hadn't seen earlier) were picking our colours and waiting. These women went and got a pedicure BEFORE me. Seeing as I booked I thought this was odd.
After over an hour of waiting I was finally seen! Sadly this also made me the last customer in the store so the 40 minute treatment was a rushed 20 minute treatment. (I refused to leave before my nails were dry despite their 'would you like to air dry them outside question/hint...)
When leaving they asked me to pay? When I had already paid via Wahanda. (Trust me. If I hadn't paid in advance I would have walked out)
It's a shame as the shop was clean, the pedicure was good and it was fairly cheap.
The venue was in a good location, but it was functional rather than relaxing. Speedy but... Not sure about the products either - used Gellish rather than Shellac and the UV lamp was dodgy!