As other reviews have said, the salon itself is not luxurious at all and could do with redecorating. However, my eyelash extensions looked great and still look almost exactly the same a week and a half later. Although not chatty during the treatment as I'm used to, Doreen was friendly and I felt comfortable. The treatment ran on time and there was relaxing music playing throughout. Despite the appearance of the salon I think they provide great treatments and the value for money is amazing, especially for London.