Tracy Nails New Cross Reviews
119 New Cross Road, New Cross, London, SE14 5DJ
Check availability and book onlineReviews are written by customers after their visit.
683 reviews
really good choice of colours, thanks!
Treatment by Jay•Gel Nails Manicure
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Gel manicure could have been a bit tidier, had to keep asking technician to clean up. Pedicure was good though and people that work here are very nice.
Treatment by Anna•Gel Nails Manicure
There were three critical problems with my experience: I received the wrong treatment, the polish was poorly applied and I was finally accused of skipping the bill even though I mentioned this twice.
1. Booked a luxury gel manicure + pedicure, which entailed a wax treatment, hot towel and massage. I arrived and told them I booked online, assuming they knew or would at least check.
I received the classic treatment for both hands and feet instead, which did not have the aforementioned features. That was £10 wasted.
2. The cuticle trim was fine but the file job wasn’t very well done. Paint job turned out incredibly messy and poor - I left the salon noticing gel polish on my skin and textured nails as if the previous coat didn’t dry before she put on the next? Since it’s gel, I would’ve liked it to be clean and unstreaked. This was unfortunately not the case.
3. Just before I finished, I told her I’d paid online. This is the second time I’m mentioning this and up till now the staff said nothing but “ok” so I assumed they understood.
Since I prepaid online and I told her I paid online, I left the salon.. the guy inside shortly came out and shouted at me?
I was very confused and had to walk back tell them what I had said twice - that I’d already paid.
I was already quite disappointed that it was a bad paint job but the accusation just made me upset.
So, overall: wrong (Cheaper) treatment, bad paint job and an accusation that I was making a run for it. Poor value for money and since the paint job wasn’t done decently, I will have to be spending (more) money to get it redone somewhere else.
I really love trying out local nail salons in the neighbourhood but this I Wouldn’t recommend to anyone and wouldn’t go back.
Treatment by Anna•Gel Nails Manicure
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It was good value. I would have preferred a more thorough trim of my cuticles but overall it was adequate. Will come back.
Treatment by Anna•Manicure
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