Pros:
-friendly and welcoming staff
-offered a drink
-asked me to choose my massage oil
-asked if the music was ok
-asked if the pressure was ok
Cons:
-the manicure area is just outside thw door so I heard the whole conversation, which wasn't great when I waa trying to relax. The massage lady told them to be quiet (which I appreciate) but I was still able to hear them.