lovely salon and staff. I wish there was a bit more pressure with the massage but otherwise a lovely experience. The main problem I found, especially with the head massage, was that there wasn't a face hole so it wasn't a fully comfortable experience.
Not only were we interrupted on a number of occasions by another staff member coming in to grab equipment, the therapist left a very noisy tap in the room running the whole way through the hour-long facial. I also felt the facialist was very heavy-handed both with exfoliation, the scratchy face mask brush, and with the massage, which I felt was massaging my face in the wrong direction! (pulling cheeks and neck downwards). The first time I went the facialist was gentle and explained everything she was doing the whole way through and it was a thoroughly relaxing experience but this time was completely different.