Nancy was amazing, she listened to what I wanted and provided great advise. I thought I wanted a short haircut however I am not familiar with razor settings so asked for a 1, Nancy took the time to explain the difference to me and offered to use a 3 and then go shorter if I wanted to thank goodness she did because 3 was exactly what I wanted I just didn't know. I was debating whether to do my baby boys first haircut here or in the High Street Kensington and I'm so happy I came to this one.