This was a terrible experience for me. I had booked a 10 mins slot instead of a 20mins slot so I appreciate the issue was mine In the first place.
They were not running on time and appointments were literally back to back which is not sensible when you ha e a young child. I asked if I could get a bit more cut off my sons hair but there was no time - the cut was so rushed there’s not even time to clean your child or dry their hair properly and it’s winter? Far too busy and not child friendly