My wife and I took our daughter for her first haircut, so we were unsure how she would take to the experience. There were tears, but the staff - who had clearly done this many times before - were exceptional, friendly and patient with her and pulled out a magic chocolate coin to win her over.
This was perhaps the best haircuts we’ve had. Our son can be tricky but the stylist was great and he now looks fantastic. Our daughter really enjoyed the experience and was made to feel really special.
We had a terrible booking experience in terms of trying to amend a booking which couldn’t be done in store or via treatwell (because of a discount applied which I was happy to pay the difference to a full price appointment for the appointment we wanted). Contacted trotters twice about Experience and no reply- expect more when paying so much for 8 minute hair cut. Stylist was standoffish throughout appointment. Hair cut itself was okay though only 8 minutes of 20 minute appointment.