My son gets very distressed about having his haircut. Kellie listened to my concerns and made my son feel comfortable. She did her best to make minimise the contact of hair with his skin (which is part of the reason behind his fear of haircuts). She was so patient and friendly and warm. I have recommended to her to a number of other mothers (and one has already booked Kellie).
My son had been looking forward to his haircut the entire week, insisting on a cycle trip to Trotters in Chiswick. And he was very pleased with the result!