The worst experience ever. I've got a son who doesn't like having a haircut. That's why I take him to trotters because the last time we went there the lady who had done his hair was patient and full of understanding and the haircut went without drama and crying. This time was opposite. Charlotte was pushy and insisted that he needs to understand that the haircut is fine she didn't let me hold him in my lap. I couldn't calm him down because she didn't stop talking “she knows she has experience”