Slightly rough handling of the hair and a complaint about my three year olds posture. But otherwise nicely mannered and made a bit of effort to put her at ease.
Charlotte is amazing as always with my kids. She knows what I want and how to make the boys hair look nice. Always go to her. Charlotte is wonderful with kids and would recommend her all the time. Treats my boys nice and makes them feel relaxed. Keep up the good work. 👍🏻