My wife said I'm here for my sons haircut (we were late due to the amount of congestion at the car park at Westfield). The receptionist replied with 'you're late' in an abrupt manner.
Hodan (the hairdresser) quickly came over to my wife and re-scheduled the appointment very quickly.
Hodan did a great job on my sons hair.
Might be worth re-iterating to front line staff that they are the front of the company.
Trotters were late during a previous appointment, I was not rude to them or abrupt.
Soulla is a great professional and a valuable asset. I’ve never seen my boy Augusto so comfortable and relaxed having a haircut, I’m very happy with her style. She was amazing, superb!