I’ve only been to Truly Scrumptious twice. Both occasions I felt like an inconvenience to be there (the staff are always gossiping) and heard the salon owner and staff talking very badly about customers. It’s really unprofessional, and makes me feel like they’re going to talk about me to other customers when I leave. On one occasion the salon owner and staff ordered a McDonald’s and ate it in the back in between my treatments, the whole salon smelt of chips unfortunately.
Cancelled my appt by email the morning of the appt. I don't check my email all the time, so didn't realise and showed up. A phone call wouldve been far more professional.