My appointment started 15 minutes late, and ended up finishing at half past 11 instead of 11am, which was a bit frustrating as I was going to a wedding that afternoon and didn't want to be rushing to get ready. However, the staff were great, very chatty and nice.
Pleasant experience, the place is a bit too small, so it's hard to move around when there are more than two/three customers. The result of the shellac manicure is very nice, let's see how long it will last for. Overall it was a good experience.