I had my treatment with Simmi, she was super friendly, chatty and professional - she made sure to ask if I was as comfortable as possible being that it has been a while since last having any sort of waxing. The treatment didn't take as long as expected but it didn't feel rushed at all which was great! Before your waxing treatment starts you're given a dressing gown to cover up, there's only one so my suggestion would be that there should be multiple clean robes or bring your own for more comfort and cleanliness. Heads up, you're not able to pay by card but there's a cash point next door so it wasn't an issue. Aside from that I'm very happy with my waxing treatment ready for my holiday and will definitely be back next month !