I arrived early and was prepared to wait for 20mins however I was seen to immediately. Highly recommend adding on the hair conditioning treatment, though I wasn't prepared for smoke to billow from my hair when it was dried! I was told this is totally normal. I accidentally tried to pay twice, having already paid via the app, and I was kindly reminded. If you haven't paid via the app, it is cash only, so hit up an ATM before you arrive. Very friendly lady too!