Very proficient at her job really friendly . Made me feel comfortable at all times a very hot day so air con was in. The room too . Qualify of wax excellent was completely healed within 12 hours .,very happy with results I’ll definitely be going back to urban calm again
Very disappointing, I showed up to wait for a half an hour and to be told they could not accommodate me. They told me that they had called me once to inform me the day before however they left no voice message and failed to try and call again all morning on the day of the treatment despite it being at 1pm. They also advised they would not be refunding my money and I would have to go through Treatwell to try and get it back. Very bad customer service, externally disappointing.