Urban Rose Beauty London - Wembley Reviews
7 Weaver Walk, Wembley Park, Wembley, London, HA9 0GX
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727 reviews
Real Experiences
All reviews are genuine feedback from verified customers, so you know exactly what to expect at each and every venue.Very welcoming and professional team, since you enter the place and throughout all the treatment. The place is very clean and nicely decorated, and the girls were super nice as well and professional.
Happy with the service, will be back for sure
Treatment by Sasha •
ManicureShow all…
Great experience! The atmosphere is very nice and calming. People are friendly. Anastasiia did an amazing job.
Gel Nails Pedicure
At the time of booking, I was told that there was a 20% off discount for Quintain Residents but when I arrived at my appointment, they said it was 15%. Being a new business, I feel that they should have honoured this.
The lady who did the massage laughed at me when I asked a simple question and when it was time to pay, another colleague ended up charging me more than I should have paid. She was unable to give me a receipt or a clear breakdown of the cost of treatments and also unable to issue a refund.
She then proceeded to call her boss who asked for my bank details and told me that I will recieve my refund in the "next few hours". I had to go back 2 times to ask how my situation was being dealt with: the first time I was told that the boss had transferred me the night before which is a total lie as a simple bank transfer should not take that long. The second time, one of the girls told me to email the boss. She was very rude and defensive.
I sent an email to the boss who claims that someone tried to call me and also mentioned that I had done a different treatment.
Working in a field where customer service/satisfaction is important, Urban Rose has served below standards. Will not be going back or recommending to anyone.
Paraffin Wax TreatmentsShow all…
I was really happy about my manicure I will come back for more treatment.
Treatment by Sasha •Spa Manicure
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