Only 4 stars because slightly unprofessional- I was emailed the night before my appointment at 10 to 11 at night asking me to come earlier, no please or thank you. I responded and said I would try but I had another appointment first. The salon then called me 4 minutes after the time they’d changed my appointment to, to ask where I was. Not great impression tbh. The treatment was great.
They don't value your time and seem perfectly fine with making you wait for services. I had a good experience the last time I visited, but this time, the way they handled things made me decide not to return. I ended up waiting for about an hour for a 15-minute job, as they prioritized new customers over those who were already waiting and did not even bother letting me know or apologise.