I purchased a voucher and I used the company booking system on the website. I didn't receive any confirmations. I contacted the salon and they had plenty of appointments available. I then sent an e mail to the customer service to request the appointment date and time to be confirmed. The company stated that on any given day they will only offer the first appointment @ 9 or the last appointment @ 18:30
The customer service is appalling
Bought a misleading Groupon for a Shellac ma manicure. Arrived and was told it's only for a polish, if I wanted a manicure it was an additional £5. Not fussed for the ££ just thought it was a bit cheeky of them. Why not charge £21 for the full lot instead of making people get there only to spring the additional cost? PS They only accept cash - very convenient - not. Will go to the other nail place on Lavender Hill next time.