USA Star Nails - Clapham South Reviews
33 Balham Hill, Clapham South, London, SW12 9DX
Check availability and book onlineReviews are written by customers after their visit.
7280 reviews
Where do I start…
I arrived, where they asked me to pick a colour of a massive board- fair enough, but there was no real welcome.
I was taken down to the chairs for a pedicure- no one spoke to me in English. I sat down for my 1 hour pedicure, that lasted a whole 15 minutes! I would call it a ‘file and polish’.
This is where it gets better.. I went to sit for my shellac hands, where she decides after the first coat that it is peeling from the sides. She gets out a metal buffer and proceeds to try and remove it without acetone, burning my nail.. obviously I asked her to stop.
At this point, she decides she can’t do it and sends someone else- I still haven’t been told what they are doing. The new woman proceeds to wrap them in foils- what was the other woman thinking?
I ask why we are starting again, where she explains, this is a problem with my nails- I have had shellac on over 100 times and have never had this.
Anyway, if it wasn’t bad enough, a fire extinguisher company arrive and she gets up to speak to them, then comes back, gets up again to pay him and then finally comes back to finish.
On leaving, I was asked how the service was- my response “not great”. I didn’t even get an apology, just an OK.
Treatment by Waxing/Beauty Technician•
PedicureShow all…
Wax too hot - requests to turn down temperature were not productive. A lot of hair missed, even though therapist assured me not when I asked her to check at end of wax. Therapist friendly.
Treatment by Waxing/Beauty Technician•Brazilian Waxing
There was quite a long queues but pedicure was great and staff were lovely. I would avoid going on a weekend to avoid busyness.
Treatment by Waxing/Beauty Technician•Gel Nails Manicure
Most of the comments about this place are fairly accurate. It's very get you in and out as soon as possible. The manicure itself is good but it was not a relaxing treatment by any means, and there was a small child running around and jumping on the woman doing my nails the whole time.
There was an issue with payment which seems to have happened before looking at the reviews. I paid online but was told that I hadn't paid and would have to get cash out and pay now. I phoned up wahanda myself and the man told me not to pay any more money as I had correctly already paid. Wahanda was really great in dealing with it but this place was rude and unhelpful! Don't think I'll go back but it was ok for my first time getting a shellac manicure.
The experience as a whole was good. The only issue was the person that was doing my nails was more interested in talking to other staff members then to giving good customer care. She never asked me how I was when i walked in which I was disappointed with.
Treatment by Waxing/Beauty Technician•Manicure
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