USA Star Nails - Clapham South Reviews

33 Balham Hill, Clapham South, London, SW12 9DX

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Reviews are written by customers after their visit.

4.2
7393 reviews

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Written by our customers, so you know what to expect at each and every venue.
The manager of USA Star Nails couldn't find one of my bookings which I had made through Wahanda the previous day and which I had paid in full in advance (£50 for a pedicure and a shellac manicure). After some back and forth, he did squeeze me in for my treatments but these were then rushed and not very thorough as it was quite busy. Although I showed him my booking confirmation and receipt he made me pay it all again, I hesitated, again because I had already paid, and he started to become loud and called me a liar. Overall, I was looking forward to a nice treatment after a stressful time and ended up havening an "ok" treatment, being shouted at, accused of lying and paying twice - ouch. I understand that there must have been some confusion about my booking but there was really no need to lose it with me without confirming with Wahanda first. Never again.
Overall a great manicure and pedicure.. The pedicure lasted longer than the manicure.. My fingernail unfortunately chipped after a week. They were beautifully neat And staff very attentive. The massage, especially on the feet, was very rough at times a little painful. Unfortunately at the end, despite paying through wahanda, I was told I owed more. After some deliberating we agreed that wasn't really fair. I'm almost certain it's not the salon's fault but a little annoying when you go to relax!
The manicure was great and lasted a long time although in terms of experience, it felt quite rushed as the staff were so busy so you didn't get the feeling of being pampered. It also took quite a while to be seen despite booking in advance. Overall though, I would come back as the staff are very skilled at what they do.
All chipped the next day, but the guy gave a nice hand massage. I think i'll be sticking to gel nails.
love them - fabulous and really good service. friendly salon, nails look good, nice colour selection, very busy in there. I will be back