I booked online and was told I have to wait regardless of my appointment. I was seen 40 minutes after my appointment time. Whilst the gentleman was lovely, both spa pedicure and manicure were rushed with bare minimum being done. Treatment time was to be 1 hour and 30 minutes, however it was over within 40 minutes. No massage, no overall foot scrub (just soles of feet), no foot/calf massage, no cleaning underneath fingernails, no hand massage. For the price of £70 you’d expect a bit more.