USA Star Nails - Hampstead Reviews
3 Holly Hill, Hampstead, London, NW3 6QN
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4183 reviews
Was looking forward to getting a pedicure for the massage chair, ended up getting put on a booth-style seat, no massage chair even though they were available. The place was a bit cluttered, there were nail polish stains on the upholstery, which usually nail salons manage to avoid. I found the pedicure to be well done but found some bad patches on my manicure (and they made me AND my friend's cuticle bleed).
Treatment by Staff 2
I had seen a previous review from someone getting a take off and tidy up and must admit my experience was more or less the same. When I said I wasn't getting the manicure off the receptionist (a new girl there) just kind of stared at me. I was put in a small corner seat even with the normal tables free. I had a total of 3 technicians throughout so wasn't even given a dedicated technician for my paid appointment.
Now saying that the finished job was grand - the acrylics are off.
Treatment by Staff 2
I was made to wait for a long period of time, unable to communicate with the waxer who took me to a rather in clean room with used equipment left about. Worse yet the job was poor and I had to fix the wonky eyebrows myself, worst of all I'm now and bruised and cut by bodged threading too
Treatment by Staff 2
have been coming to this salon at least once every 6-8 weeks or so for the last 2-2.5 years and have to say that Friday's visit was a complete and utter disappointment. i was booked in for a 9am session for regular pedicure and shellac manicure. as it only opens at 9am you would expect it to be clean and tidy and with at least a few members of staff there ready - NO only one member of staff who was still in the process of clearing up from the day before hand. towels drying from the day before hand thrown over everywhere, the stools that they sit on everywhere except for where they were meant to be so going to try and find a colour you had to walk through an obstacle course. no soap or towel to use in the toilet. had swept up but left the mess in the middle of the floor. big toe has paint everywhere around the nail was not tidied up. the young man who did my shellac nails although have to say was good - obviously he was looking down to do the nails so you see the front to top of his head and with dark black hair his dandruff was on show - rather off putting and came away feeling like needed a shower. Really disappointed and has put me off going again.
It's very convenient for where I work but it's not the best hollywood I've gotten - not a super smooth finish.
Treatment by Staff 2
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