As it was my first time, I was extremely nervous but Uzma put me at ease. She was lovely. However, I wasn't that impressed with the thoroughness of the wax. She used a combination of hot wax and strips and yet there were loads of stray hairs left which, if I hadn't asked her to tweeze, she would have left. She applied baby oil afterwards which I thought was strange. I think it may have clogged up a few pores because I noticed small bumps a few days later which were large enough and quite irritating. It's been almost a month and my skin hasn't returned to normal.