Arrived on time for my eyebrow wax scheduled for 6:15. I was greeted at the door and was asked for my name and appointment time. Waited 10 minutes and a lady comes up to me and asks again what time my appointment was. I told her and then she quickly ran off. Another 10 minutes past and I was getting quite annoyed at this point as it was 20 minutes past my appointment time. The lady came up to me again asking me for a drink and I said 'im okay thanks but how much longer will I have to wait for my apointment'. Suddenly, the lady appears for my appointment apologing because a client was late that day which pushed everything back. I said it was fine and they did a good job of my brows however next time I just wish they had given me warning that they were running late as soon as I walked through the door.
Nice experience, welcoming/ friendly salon. Relaxing shampoo and head massage. Haircut was ok, I only asked for a trim so it’s hard to tell but feel that I didn’t quite get what I wanted. Given one opportunity to look at the back at the end- feeling rushed, I should have asked for slightly more hair off. Would have preferred straighteners used at the end.