They were running late on the day which I didn’t mind- gave me 20% off for my next treatment which was lovely. The wax overall was good for my legs but some hair was still left in the bikini region which was a little annoying...I also have a bruise on my inner thigh from the wax strip being pulled too hard. Maybe it was my first time having a Hollywood so I wasn’t expecting that. Overall lovely staff and customer service but was wanting better results but I understand they were under pressure