Vale Spa at The Vale Resort Hotel Reviews
Hensol Park, Hensol, Nr Cardiff, CF72 8JY
Check availability and book onlineReviews are written by customers after their visit.
40 reviews
I had a lovely spa break here and would definitely recommend this spa for groups or couples. I had a full body massage and I felt they really paid attention to my requests. Even though the spa was busy it never felt crowded or uncomfortable as they have many facilities so there is plenty to do. I would definitely return to this hotel and spa.
The location of the hotel was amazing, really enjoyed the scenery around it, very peaceful and picturesque. The staff was very friendly and attentive, the booking process was also very straight forward and easy. All the details were managed between Wahanda and the hotel and we just turned up! The breakfast the next morning was also very well served! We generally really enjoyed the experience and would definitely recommend this to anyone looking for a nice relaxing weekend or spa break. Also Cardiff city centre was not far away at all, we had spent the afternoon afterwards roaming arounnd in the Cardiff castle.
Overall the spa day was very good. Loved the use of facilities and the views were amazing.
I was a little let down by the therapist and massage itself. I wasn't asked if I’d had a massage previously, when I said that I usually have a knotted shoulder which I would like worked on, she didn't seem interested. I wasn't asked if everything was ok during the massage or if the pressure was ok (which I felt wasn't, having had many massages I would prefer a little firmer). My knotted shoulder which I had previously mentioned wasn’t really touched. Half way through, the music turned off. About 5 minutes later, another track came on for about 5 seconds, and then a different track came on for about 10 seconds before going off completely. The massage room itself was very dark, which I didn’t think was an issue but I couldn’t find the chair to put my robe on. After my massage the therapist got a glass of water for me, turned the light on and waited outside of the room, so I felt I had to rush. There wasn’t anything placed on my back to remove excess oils either (my friends had a different therapist where they had a warm/damp towel). Having turned the light on I noticed what looked like robes/towels on the floor next to the chair in a messy pile.
I just felt, little things could have made the treatment experience much more positive. But unfortunately they let the day down.
Yes I would recommend to my friends. It was the nicest spa I've been to in terms of relaxation areas - there are so many. I loved the water beds with warm water, smoothing music and a water feature. My treatments were very relaxing although my Indian head was not focussed on my head as much as I would have liked and more on my arms and chest. Also my Swedish massage was a lot more stroking then deep massage to get rid of knots, although I do like a firm massage and did ask for this during and it it improved. Also would have liked rough skin removal from the feet a little more but I think honestly I'm a little fussy if I pay for something I like the works! My friend whom came had never been to a spa before or had a treatment and was blown away! The staff here are all really helpful and lovely!
Fantastic venue, the room was exactly as described on the website, very clean and modern too..the Spa experience was just so relaxing,and worth every penny, i would recommend the whole experience to anyone. I will deffinatel ybe returning...regards Teresa
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