I arrived for my appointment and they were late opening. I had to leave to get to work.
They called to rearrange my appointment.
When I arrived there was very little interaction - more interested in their mobile phones. I was asked to take a seat and she was about to thread my eyebrows, I had to stop and say it was for waxing.
There was no apology for the issue 2 days prior and no offer of any compensation for having wasted my time.