I sat and waited 20 mins past my appointment time. No one updated me that they were clearly running late and when I eventually asked they said it would be a further 30 mins wait therefore nearly an hour past my appointment time. I had specifically booked an appointment during my lunch break so was unable to get my manicure and therefore wasted my time completely. Thankfully I hadn't paid in advance!
I usually get my nails done here but this time the standard wasn't as good but I've never had a bad experience before so I will be back again and I'm sure it was an "off" day